Atalis Solèa Booking, Cancellation & Rescheduling Policy

At Atalis Solèa, every creative experience is thoughtfully curated and prepared in advance. We carefully source materials, prepare food and beverages where applicable, arrange décor, coordinate our venue, and schedule our team to deliver an exceptional experience. To ensure fairness for both our guests and our business, the following policy applies to all bookings.

Public Workshop Experiences

This policy applies to all scheduled public workshops and ticketed experiences hosted by Atalis Solèa, including Candle Making, Perfume Making, Cake Painting, Sip & Paint, Seasonal Workshops, and other public creative experiences.

Booking

  • A 50% upfront booking deposit is required to confirm your spot.
  • Workshop spaces are limited and secured on a first-paid, first-served basis once your deposit is received.
  • The remaining balance is payable on the day of your experience.

Cancellation & Refunds

  • Deposits are non-refundable once paid.
  • Your deposit stays valid for 12 months from the date of payment.

Transfers & Rescheduling

  • You may transfer your booking to another person, or use it toward a future session, with at least 24 hours' notice before your scheduled experience.
  • Requests made with less than 24 hours' notice cannot be transferred or rescheduled.

No-Shows

Guests who do not attend their booked workshop without at least 24 hours' prior notice forfeit their deposit and are not eligible for a refund, transfer, or credit.

Private Events, Corporate Bookings & Group Experiences

This policy applies to all exclusive and private bookings, including:

Birthdays Bridal Showers Baby Showers Corporate Events Team Building Experiences Networking Events Client Appreciation Events Schools & Universities Community Groups Private Celebrations Any exclusive group booking organised through Atalis Solèa

Booking

  • A 50% non-refundable booking deposit is required to secure your preferred event date.
  • Your booking is confirmed only once the deposit has been received.
  • The remaining balance is payable on the day of your event.

Guest Numbers

  • Please share your expected guest count when booking so materials and arrangements can be prepared accordingly.
  • Additional guests may be accommodated subject to availability and payment.
  • Reductions in guest numbers after your deposit is confirmed do not reduce the amount already paid, as materials and preparation are based on the confirmed count.

Cancellation & Refunds

  • Deposits are non-refundable once paid.
  • Your deposit stays valid for 12 months from the date of payment.

Transfers & Rescheduling

  • You may transfer your booking to another person, or use it toward a future date, with at least 24 hours' notice before your scheduled event.
  • Requests made with less than 24 hours' notice cannot be transferred or rescheduled.

Event Changes

Should Atalis Solèa be required to make changes due to circumstances beyond our control, we will communicate these as soon as possible and offer suitable alternatives where available.

Cancellation by Atalis Solèa

If Atalis Solèa is unable to proceed with a booked experience or event due to unforeseen circumstances, guests will be offered either:

  • A full refund of all payments made, or
  • The option to transfer the booking to another available date.

Refund Processing

Deposits are non-refundable under this policy. Where a refund is due, for example if Atalis Solèa needs to cancel your booking, approved refunds will be initiated within 2–3 business days. Once initiated, the time taken for funds to appear in your account will depend on your bank or payment provider.

By making a booking with Atalis Solèa, you acknowledge that you have read, understood, and agreed to this Booking, Cancellation & Rescheduling Policy.

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